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An Introduction to Rapid Process Improvement
Length: 1 hour Prerequisites: None This computer-based training gives you a basic overview of TWC¿s Rapid Process Improvement (RPI). This training touches on the reason for process improvement, the three philosophies used in RPI, and your role in the process. By the end of this course, you should be able to: Audience: All staff Produced…
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IRS Information Security
Length of Training: 0.5 hour Prerequisites: None TWC employees, Workforce Solutions office staff, and vendors who may become exposed to federal tax information (FTI) must take this mandatory training annually. FTI is any tax information, such as 1099 data, that originates from IRS tax records. You will learn how to: Audience: TWC, Workforce Development Board, and Workforce Solutions…
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Be the One in the Fight Against Human Trafficking
Length of Training: 1 hour Prerequisites: None Eradicating human trafficking in Texas is a priority for Gov. Greg Abbott. The video “Be the One in the Fight Against Human Trafficking” educates Texans about this crime. Developed by the Office of the Attorney General, the video highlights cases prosecuted in Texas and includes information to help…
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Email Inventory
Length of Training: 0.5 hour Prerequisites: None TWC employees must retain all records regardless of format, which includes email. In this training, you will review the procedures to inventory official state records located in email accounts. Audience: All staff Produced by Texas Workforce Commission Training and Development Department In collaboration with Document Services
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Email Cleanup
Type of Training: Computer-based Length of Training: 0.75 hour Prerequisites: None Managing email is an essential function of responsible records management. This training provides tips and best practices for effectively “cleaning” your email regularly, which includes identifying and classifying email for record retention requirements. Audience: All staff Produced by Texas Workforce Commission Training and Development…
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Sensitive Personal Information (SPI) Training
Length of Training: 1 hour Prerequisites: None TWC employees must take this training every two years. It familiarizes staff members with TWC’s privacy policy and requirements for handling sensitive personal information (SPI). After taking this training, you will be able to: State TWC’s goals and privacy policy for handling SPI, confidential information, and agency-sensitive information. …
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Records Management
Length of Training: 0.5 hour Prerequisites: None TWC, Workforce Development Board, and Workforce Solutions office staff must take this training. After completing this course, you will be able to: Define a record and records management. State who is responsible for managing records. Determine which records to keep and which to throw away. Review and dispose…
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Recognition and Prevention of Sexual Harassment
Length of Training: 1 hour Prerequisites: None TWC employees must take this training every two years. It may be substituted with Equal Employment Opportunity Training CBT. This mandatory course increases employee awareness of sexual harassment and discusses how to prevent it. This training will help you answer the following questions: What is sexual harassment? What…
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New Employee Orientation CBT
Length of Training: 1 hour Prerequisites: None TWC employees must take this training within 30 days of hiring or rehiring. You will learn: TWC’s mission, priorities, and goals. TWC’s structure. Key TWC policies and procedures. Note: This training provides a general overview of TWC policy. For complete descriptions of commission policy, review the Personnel Manual…
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Customer Relations and Complaint Resolutions
Length of Training: 0.5 hour Prerequisites: None TWC employees must take this mandatory training once. It provides an overview of TWC’s customer relations standards and resolutions process for external complaints. You will become familiar with: Legislative requirements. Forms and reporting/tracking procedures. Audience: TWC staff Produced by Texas Workforce Commission Training and Development Department In collaboration…