Courses
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Be the One in the Fight Against Human Trafficking
Length of Training: 1 hour Prerequisites: None Eradicating human trafficking in Texas is a priority for Gov. Greg Abbott. The video “Be the One in the Fight Against Human Trafficking” educates Texans about this crime. Developed by the Office of the Attorney General, the video highlights cases prosecuted in Texas and includes information to help…
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Email Inventory
Length of Training: 0.5 hour Prerequisites: None TWC employees must retain all records regardless of format, which includes email. In this training, you will review the procedures to inventory official state records located in email accounts. Audience: All staff Produced by Texas Workforce Commission Training and Development Department In collaboration with Document Services
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Email Cleanup
Type of Training: Computer-based Length of Training: 0.75 hour Prerequisites: None Managing email is an essential function of responsible records management. This training provides tips and best practices for effectively “cleaning” your email regularly, which includes identifying and classifying email for record retention requirements. Audience: All staff Produced by Texas Workforce Commission Training and Development…
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Sensitive Personal Information (SPI) Training
Length of Training: 1 hour Prerequisites: None TWC employees must take this training every two years. It familiarizes staff members with TWC’s privacy policy and requirements for handling sensitive personal information (SPI). After taking this training, you will be able to: State TWC’s goals and privacy policy for handling SPI, confidential information, and agency-sensitive information. …
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Records Management
Length of Training: 0.5 hour Prerequisites: None TWC, Workforce Development Board, and Workforce Solutions office staff must take this training. After completing this course, you will be able to: Define a record and records management. State who is responsible for managing records. Determine which records to keep and which to throw away. Review and dispose…
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Recognition and Prevention of Sexual Harassment
Length of Training: 1 hour Prerequisites: None TWC employees must take this training every two years. It may be substituted with Equal Employment Opportunity Training CBT. This mandatory course increases employee awareness of sexual harassment and discusses how to prevent it. This training will help you answer the following questions: What is sexual harassment? What…
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New Employee Orientation CBT
Length of Training: 1 hour Prerequisites: None TWC employees must take this training within 30 days of hiring or rehiring. You will learn: TWC’s mission, priorities, and goals. TWC’s structure. Key TWC policies and procedures. Note: This training provides a general overview of TWC policy. For complete descriptions of commission policy, review the Personnel Manual…
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Customer Relations and Complaint Resolutions
Length of Training: 0.5 hour Prerequisites: None TWC employees must take this mandatory training once. It provides an overview of TWC’s customer relations standards and resolutions process for external complaints. You will become familiar with: Legislative requirements. Forms and reporting/tracking procedures. Audience: TWC staff Produced by Texas Workforce Commission Training and Development Department In collaboration…
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Fraud Awareness Training
Length of Training: 1 hour Prerequisites: None This mandatory training covers basic fraud prevention, detection, and reporting policies and procedures for TWC and Texas Workforce Development Board staff. Participation requirements: All employees must take this mandatory training at least once. Employees in the TWC departments for Finance, Unemployment Insurance, Customer Care, Procurement and Contract Services,…
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Family Educational Rights and Privacy Act (FERPA)
Length of Training: 0.5 hour Prerequisites: None This course is an overview of the rules and regulations associated with the Family Educational Rights and Privacy Act (FERPA). You will be introduced to FERPA and practical applications in adult educational programs. You will: Learn the core elements of FERPA. Determine when and how information can be…