Length of Training: 0.5 hour Prerequisites: None TWC employees must take this mandatory training once. It provides an overview of TWC’s customer relations standards and resolutions process for external complaints. You will become familiar with: Legislative requirements. Forms and reporting/tracking procedures. Audience: TWC staff Produced by Texas Workforce Commission Training and Development Department In collaboration…

Length of Training: 1 hour   Prerequisites: None   This mandatory training covers basic fraud prevention, detection, and reporting policies and procedures for TWC and Texas Workforce Development Board staff.   Participation requirements:   All employees must take this mandatory training at least once.   Employees in the TWC departments for Finance, Unemployment Insurance, Customer Care, Procurement and Contract Services,…

Length of Training: 1 hour   Prerequisites: None   TWC employees must take this mandatory training once. It presents an overview of the laws related to accessibility, compliance requirements, and assistive technologies used by individuals with disabilities.   Audience: TWC staff    Produced by Texas Workforce Commission Training and Development Department In collaboration with the TWC EIR Accessibility…

Length of Training: 1 hour   Prerequisites: None   TWC employees must take this training every two years. You will learn ethics laws and related TWC policies and guidelines.   Each course module has a brief introduction with information on the TWC ethics policy. Scenarios are based on real examples or situations that have occurred at TWC or…

Length of Training: 1 hour  Prerequisites: None  Cyber Defenders: Cybersecurity at TWC is an immersive asynchronous game where players assume the role of Cyber Defenders tasked with protecting a digital realm from various security threats. The game revolves around teaching players best cybersecurity practices per TWC guidelines. TWC employees and everyone granted access to TWC…