Length of Training: 1 hour   Prerequisites: None   TWC employees must take this training every two years. It familiarizes staff members with TWC’s privacy policy and requirements for handling sensitive personal information (SPI). After taking this training, you will be able to:   State TWC’s goals and privacy policy for handling SPI, confidential information, and agency-sensitive information.  …

Length of Training: 0.5 hour   Prerequisites: None   TWC, Workforce Development Board, and Workforce Solutions office staff must take this training. After completing this course, you will be able to:   Define a record and records management.   State who is responsible for managing records.   Determine which records to keep and which to throw away.   Review and dispose…

Length of Training: 1 hour   Prerequisites: None   TWC employees must take this training every two years. It may be substituted with Equal Employment Opportunity Training CBT.   This mandatory course increases employee awareness of sexual harassment and discusses how to prevent it. This training will help you answer the following questions:   What is sexual harassment?   What…

Length of Training: 1 hour   Prerequisites: None   TWC employees must take this training within 30 days of hiring or rehiring. You will learn:   TWC’s mission, priorities, and goals.   TWC’s structure.   Key TWC policies and procedures.   Note: This training provides a general overview of TWC policy. For complete descriptions of commission policy, review the Personnel Manual…

Length of Training: 0.5 hour Prerequisites: None TWC employees must take this mandatory training once. It provides an overview of TWC’s customer relations standards and resolutions process for external complaints. You will become familiar with: Legislative requirements. Forms and reporting/tracking procedures. Audience: TWC staff Produced by Texas Workforce Commission Training and Development Department In collaboration…

Length of Training: 1 hour   Prerequisites: None   This mandatory training covers basic fraud prevention, detection, and reporting policies and procedures for TWC and Texas Workforce Development Board staff.   Participation requirements:   All employees must take this mandatory training at least once.   Employees in the TWC departments for Finance, Unemployment Insurance, Customer Care, Procurement and Contract Services,…

Length of Training: 1 hour   Prerequisites: None   TWC employees must take this mandatory training once. It presents an overview of the laws related to accessibility, compliance requirements, and assistive technologies used by individuals with disabilities.   Audience: TWC staff    Produced by Texas Workforce Commission Training and Development Department In collaboration with the TWC EIR Accessibility…